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Fortune 500 Auto Insurance Company (Corporate)
Claims Service Center Implementation — National Project Facilitation Services

Challenge:
A Fortune 500 Auto Insurance Company identified an alternative approach to providing vehicle repair services to its customers. This new approach required the development of “service centers” that allowed the company to influence its customers’ experience in the vehicle repair component of the automotive claim process. New service centers would be developed and leased throughout the company’s geographic presence in 45 states. A new real estate transaction delivery model was implemented to respond to this challenge. The company called on Allegro Realty Advisors to assist in the implementation and management of this new approach.

Solution:
Allegro provided external leadership in the implementation of the national roll-out of the service center initiative’s real estate component. Initially, Allegro facilitated the process utilizing the client's existing national broker relationships. Site selection criteria were developed with the service center operations team and local real estate brokers were engaged by Allegro to coordinate local market project activities. After great success but a desire to expedite the process, Allegro guided the client to implement a more robust delivery model utilizing regional and national developers. Allegro facilitated the identification, evaluation and selection of real estate developers capable of delivering the facilities across geographic regions. Standard and transaction-specific lease terms and conditions were negotiated on behalf of the client with the selected developers. Coordination between architectural and design service providers, service center operations, developers and construction management teams was included in Allegro’s work. As part of the client's internal project team, Allegro delivered comprehensive transaction and project management services for the service center initiative while also building client capacity to take over these roles.